• Eligibility: You can request a return within 14 days of receiving your item. To be eligible, the item must be unused, in the same condition that you received it, and in the original packaging. Please include the receipt or proof of purchase.

• Non-returnable Items: Certain items are exempt from being returned. These include:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Gift cards

  • Health and personal care items (e.g., cosmetics, personal hygiene products, intimates etc)

1. Request a Return: To initiate a return, please contact us at [email address]. Include your order number, the product you wish to return, and the reason for the return.

2. Return Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your return within 2-3 business days.

3. Return Shipping: If approved, we will provide a prepaid return label. Return shipping is free for all eligible returns.

4. Refunds and Store Credit: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. We reserve the right to provide store credit in lieu of a cash refund.

If your item arrives damaged or defective, please notify us within 7 days of receiving your product with photos of the damage. We will arrange for a replacement or full refund, including any shipping costs.

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email address], and we will guide you through the process.

If you haven’t received your refund yet:

1. Check your bank account.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at [email address].